Shipping & Delivery Policy

1. Scope and Applicability

This Shipping & Delivery Policy governs the delivery and fulfillment of virtual packages ("Coins") purchased on the Livora Pro website or through the Livora Pro Android application. By purchasing virtual coins, you agree to the conditions outlined below.

2. Instant Digital Fulfillment

Livora Pro strictly delivers **digital-only services**. We do not ship, transport, package, or distribute any physical products or hardware. Consequently:

• Delivery Method: Delivery is conducted via server-to-server API credit triggers.
• Timeline: Virtual coins are credited **instantaneously and automatically** to the user’s in-app secure wallet upon confirmation of payment success by the payment gateway processor.
• Shipping Charges: Because fulfillment is completely electronic and automated, there are absolutely **no shipping charges, transport taxes, handling fees, or custom duties**.

3. Delivery Confirmations

Once a coin package transaction is finalized on the gateway, an automated billing transaction receipt containing your unique order ID, payment timestamp, package value, and credit volume will be dispatched to the email coordinates associated with your billing profile. Please preserve this receipt for transaction audits.

4. Handling Latency & Delivery Issues

While delivery is designed to be real-time, network latency, cellular signal drops, or third-party bank database processing delays may occasionally cause a slight postponement in the wallet updates. If your virtual coin balance does not update within 15 minutes of transaction completion:

Please contact our billing support desk directly at livorapro72@gmail.com. Provide your registered username, transaction identifier, and gateway payment slip. Our administration team will manually audit the database transactions and credit the coins to your account within **24 to 48 business hours**.